Take control of your online reputation with guest satisfaction surveys
Get the free survey template and guidelines
In the digital age, guest satisfaction is paramount for hotels.
We’ve implemented our guest surveys in hotels across the world, and we know what works and what doesn’t. Our template of ten questions for you to ask your guests will get you more responses and the most valuable and actionable feedback to point your hotel in the right direction.
Net Promoter Score
Easy to Edit and Adapt
Tips for Maximum Effectiveness
Get more feedback with less asking
Zoottle is a hotel marketing toolset that automates the guest satisfaction survey process for hotels, allowing you to boost your TripAdvisor score and get valuable feedback effortlessly.
The Zoottle device connects to your Hotel’s WiFi and captures emails when guests log on. It then sends an automated email before your guest checks out that contains a guest satisfaction survey based on Net Promoter Score ® (NPS).
You’ll collect reviews from 40% of your Hotel bookings prior to guest checkout. If a guest gives a positive review, we will send an automated message thanking them and asking them to review the hotel on TripAdvisor. If they give a negative review, we send a message to the hotel staff so they can correct the situation before the guest leaves.
The result: a 40% increase in positive reviews and 70% decrease in negative ones.
“Zoottle’s service automated the processes which we had been doing manually for so long. For example, the platform sends all of our happy customers an invitation to write a review for us! In hospitality, often the small details make the biggest impacts.”
George Tsolakaki, Director of Sales at Aqua Vista Hotels
Get in touch with us
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Zoottle also includes:
Zoottle connects to your existing WiFi and captures the email address of every single person who logs on. You can use these email addresses to send them promotions and encourage rebooking.
Set up free announcements and coupons that your guests will see when they log on to your hotel’s WiFi. You can target these by day of visit, age, gender, etc. You can also inject banners with your products and services while guests surf the internet, so your guests spend more during their stay.